IMEC Shop High Purity

Orders are typically prepared and dispatched within two business days after payment is confirmed. Before leaving our warehouse, each parcel is carefully checked for accuracy, product quality, and secure packaging.

Once your order ships, you will automatically receive a shipping confirmation email containing your tracking number and delivery details.

Delivery within the United States generally takes 2–5 business days from the dispatch date, depending on the destination. If an item requires additional handling or preparation time, we will contact you promptly to discuss available options, such as a partial shipment, replacement, or refund.

We focus on fast and dependable fulfillment, and most customers receive their orders sooner than expected.

We remain fully responsible for your order from the time it is dispatched until it is delivered to you.

If your tracking information stops updating or your parcel does not arrive within the expected 2–5 business days, please contact our customer support team as soon as possible. We will immediately initiate a shipment trace with the carrier and keep you updated throughout the process.

If the shipment is confirmed as lost or experiences an excessive delay, you may choose between:

• A replacement shipment sent at no additional cost, or

• A full refund, based on your preference.

You are never at financial risk due to courier issues. Our delivery guarantee ensures that every order is either successfully delivered or fully refunded, so your purchase is always protected.

Yes. All of our products are backed by a 60-day satisfaction guarantee, demonstrating our commitment to product quality and customer confidence.

If you encounter any problem with your order — such as receiving a damaged item, the wrong product, or having concerns about quality — please reach out to us within 60 days of delivery. After reviewing the situation, we will offer an appropriate solution, which may include a replacement, exchange, or refund.

To help us assess the issue accurately and improve our service, our support team may ask for photos or brief additional information. The process is straightforward, transparent, and handled with care.

Our priority is to ensure every customer receives exactly what they ordered, in excellent condition and in line with expectations.

If you have any questions or concerns regarding the product’s condition or quality, please contact our support team as soon as possible. When reaching out, include your order number, lot number, and a short explanation of the issue. Photos can also be helpful, if applicable. This allows us to review the matter efficiently, usually within two business days.

If our review confirms that the item does not meet the stated specifications or was affected during shipping, we will promptly offer either a replacement or a full refund, based on your preference. In some cases, we may ask for the product to be returned for additional evaluation to help us prevent similar issues in the future.

Our commitment is to ensure that every product you receive accurately reflects its description in both quality and presentation.

Correct storage is important to maintain product quality and stability over its full shelf life. We suggest following these general storage recommendations:

• Keep the product in a cool, dry, and dark environment at approximately 15–25 °C.

• Ensure containers are securely closed immediately after use to protect against moisture and contamination.

• Avoid placing the product near direct sunlight, heat sources, or areas with high humidity.

If you observe any unexpected changes in appearance, smell, or texture, please stop using the product and contact us before proceeding. Our support team will review the situation and provide guidance on safe handling, replacement, or proper disposal if necessary.

Every product includes a clearly visible expiration date printed on the label or packaging. In most cases, the shelf life is approximately two years from the date of manufacture, although this may vary slightly depending on the specific product and formulation.

We only ship products with a long remaining shelf life, so you have ample time to use them when stored under the recommended conditions.

We accept all major credit and debit cards, as well as PayPal, to make checkout simple and convenient.

All payments are processed through secure payment gateways designed to protect your personal and financial information. We do not store or have access to your card details at any time.

In some cases, a payment may be declined due to verification checks, billing details not matching, or similar technical reasons.

If this occurs, we recommend trying again with another card or using PayPal. Should the issue continue, our support team can provide a secure payment link or send a manual PayPal invoice, allowing you to complete your order without interruption.

All unsuccessful payment attempts are carefully monitored to prevent duplicate charges and to ensure your transaction remains safe and properly handled throughout the process.

If you need to make a change or cancel your order, please contact our support team as soon as possible.

When an order has not yet been shipped, we can apply the requested changes or cancel it right away and issue a full refund to the original payment method. Once the parcel has been released to the carrier, it can no longer be stopped, as our shipping process is fully automated for efficiency and speed.

After delivery, you may still request a return or exchange in line with our return policy. We always aim to assist with last-minute requests whenever feasible, so contacting us promptly gives us the best chance to help.

Our customer support team typically replies to inquiries within 24–48 hours, and many messages are answered much sooner.

All requests are handled personally by a team member — we do not rely on automated responses or generic templates. You can reach us at any time via email, phone, or the contact form on our website.

We place strong emphasis on clear and timely communication, with the goal of ensuring every customer feels supported, informed, and taken care of.